Service Modernization and SWAT Replacement
Service PEI has initiated the Service Modernization and SWAT Replacement project, which will ultimately replace the existing SWAT software, which is PEI's 20-year-old core transaction system.
Vehicle Transfer After Death
Service PEI and Highway Safety are working together to revise the administrative process that follows the death of an individual in PEI, aiming to make it more efficient and supportive for grieving families and executors.
Access PEI Review
This project is a physical review of all the Access PEI sites, with a focus on accessibility, security and diversity. The review should bring awareness to where Service PEI is deficient, identifying any potential gaps in communities that are lacking access to government services and programs, such as seniors and indigenous communities and gaps within counties.
Oil to Heat Pump Affordability
Service PEI, in collaboration with the Office of Net Zero, have been administering the Federal “Oil to Heat Pump Affordability Program”. This Program aims to help income qualified Islanders make their home more energy efficient through a variety of upgrades.
First Nations Mobile Clinics
Service PEI has introduced a full-service mobile Access PEI site to these communities. The pilot for this site included two full days at Lennox Island, Abegweit First Nations and the Mi’kmaq Confederacy of PEI.
Policy creation
Service PEI has began a review process of all of our internal policies and creating new ones, ensuring that we are well equipped to service Islanders.
Know Before You Go Initiative
A project, in partnership with Thinking Big (a local IT company), to develop an online tool to inform people what they need to do before arriving at Access PEI sites. This will ensure they receive seamless customer service with each visit.
ProcedureFlow Program to Streamline Services
Service PEI has invested in a program called Procedure Flow to streamline services for people at Access PEI sites. It ensures staff have access to the most up-to-date information to give clients consistent service at all Access PEI locations.
