Islanders deserve quality service and consistent experiences when accessing government information, services and programs. Service Experience aspect of Service PEI focuses on creating accessible user-centred consistent multi-channel service delivery experiences. This is achieved by working closely with internal and external clients, creating a strong partnership between all parties. Working together, we oversee the day-to-day activities related to planning, engagement, persona development, citizen journey mapping, knowledge management, service partnership agreements, continuous improvement, data collection and dissemination, and performance evaluation and reporting.
Service Experience Projects
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