Service Experience

Islanders deserve quality service and consistent experiences when accessing government information, services and programs. Service Experience aspect of Service PEI focuses on creating accessible user-centred consistent multi-channel service delivery experiences. This is achieved by working closely with internal and external clients, creating a strong partnership between all parties. Working together, we oversee the day-to-day activities related to planning, engagement, persona development, citizen journey mapping, knowledge management, service partnership agreements, continuous improvement, data collection and dissemination, and performance evaluation and reporting.

Our Promise to Service Strategy for Government of Prince Edward Island 2021-2025

Notre promesse de stratégie de service pour le gouvernement de l'Île-du-Prince-Édouard 2021-2025

Service Experience Projects

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Unique Features

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Government Services

Provides Islanders an entry point into over 400 government services and programs.

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Walk-in Service

Welcomed over 147,000 clients during the 2020/2021 fiscal year.

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9 Access PEI locations

Processed 300,000 plus transactions and collecting over $35 million in revenues.

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Motor Vehicle Renewals

Over 51,000 in online motor vehicle renewals in 2020-2021