Islanders deserve quality service and consistent experiences when accessing government information, services and programs. Service Experience aspect of Service PEI focuses on creating accessible user-centred consistent multi-channel service delivery experiences. This is achieved by working closely with internal and external clients, creating a strong partnership between all parties. Working together, we oversee the day-to-day activities related to planning, engagement, persona development, citizen journey mapping, knowledge management, service partnership agreements, continuous improvement, data collection and dissemination, and performance evaluation and reporting.
Our Promise to Service Strategy for Government of Prince Edward Island 2021-2025
Notre promesse de stratégie de service pour le gouvernement de l'Île-du-Prince-Édouard 2021-2025
Service Experience Projects
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